Help Center

Managing Your Subscription

Go to Billing in the dashboard sidebar (the credit-card icon) to view and manage your subscription. From there, “manage” opens the Stripe Customer Portal.

Where to find it

Billing is a top-level item in the dashboard sidebar, not tucked under settings. Opening it shows your current subscription state.

The Stripe Customer Portal

Selecting “manage” from the Billing panel takes you to the Stripe Customer Portal — a page hosted by Stripe, separate from the GuestsKey dashboard itself.

Cancelling and reactivating

You can cancel or reactivate your subscription from the Billing panel. When your subscription is set to cancel, the panel reflects that: instead of showing “Next billing date,” it shows “Access until <date>” — the date your current billing period ends. You keep access through that date even though the subscription is set to stop renewing.

Reactivating clears that cancellation and returns the panel to showing your next billing date.

Who can manage billing

Owners and admins can manage billing — viewing the Billing panel’s controls, opening the Stripe Customer Portal, cancelling, and reactivating. If you’re the account owner, you already have access; there’s no role change to make.

Viewers cannot. If your account has the Viewer role you won’t be able to manage billing, and you’ll need an owner or admin on your team to make the change.