Lock Brands and What to Expect
GuestsKey works with any lock its providers support, so the brand list isn’t fixed. Through Seam that includes Yale, Schlage, August, Kwikset, Lockly, Nuki, Ultraloq, Wyze, igloohome, Tedee, TTLock, and Dormakaba. Through a SmartThings hub it includes Z-Wave locks from Schlage, Yale, Kwikset, August, Baldwin, and Weiser.
Most behave the same once connected. A few don’t, and the differences are worth knowing before a guest is affected.
Locks with a minimum PIN length
Lockly requires at least 6 digits. Tedee requires at least 5.
If your property is set to generate 4-digit codes and it has one of these locks, GuestsKey extends the code to meet the lock’s minimum. You don’t need to change anything, but it explains why codes on those properties look longer than your setting implies.
Dormakaba Oracode works differently
Oracode is an offline lock, and that changes several things people reasonably assume:
- The lock generates the code, not you. You can’t choose a specific PIN.
- Codes can’t be edited once created. A change means a new code rather than an update to the existing one.
- Every code is time-bound. There’s no permanent or open-ended code.
- Maximum 31 consecutive days, so long stays need handling differently.
- Access windows snap to the lock’s own time slots rather than to the exact minute you’d get elsewhere.
- Guest codes only. Cleaner codes, owner codes, one-time vendor keys, and emergency rotation all rely on setting a PIN you choose, which an Oracode lock can’t accept — those features are skipped on an Oracode property rather than failing silently.
- A property is all-offline or all-online. You can’t mix an Oracode lock and a Wi-Fi lock on the same property.
If some of your properties are on Oracode and others are on Wi-Fi locks, expect the Oracode ones to behave more rigidly. That’s the hardware, not a limitation we’ve added.
“I connected my account but no locks appeared”
This is the most common post-connection surprise, and it’s usually not a bug.
GuestsKey only lists locks that can be programmed with access codes. If a device on your manufacturer account doesn’t support code programming — or the provider doesn’t report that capability for that model — it’s filtered out. So a lock can be perfectly visible in its own app and still not appear here.
Other things worth checking: the lock is online in the manufacturer’s app first, you connected the right account if you have more than one, and for Z-Wave locks that the hub itself is online.
If a lock supports codes, is online, and still doesn’t appear, that’s worth reporting — email [email protected] with the brand and model.
Before your first guest
Whatever the brand, do one real test: let GuestsKey generate a code for a test booking and then physically try it on the door. Every failure mode above is cheaper to find yourself than to hear about from a guest standing outside.