Your first property.
A clear path to ready.

Step 1 / 7

Create your account

Start with your GuestsKey account. Keep your OwnerRez and lock-app sign-ins handy for the next steps.

1. Select Start free trial, then enter your name, email address and password.
2. Confirm your password. Your company or business name is optional.
3. Select Next Step to continue to Connect PMS.

Already have an account? Sign in instead. Add more properties from your dashboard.

Step 2 / 7

Connect OwnerRez

Give GuestsKey a booking source so it can match door access to each stay.

1. Under Connect Your Booking Source, select Connect OwnerRez.
2. Sign in on OwnerRez’s own page. Complete any verification and approve the connection.
3. When you return to GuestsKey, check that OwnerRez shows Connected, then continue. Your properties and bookings are imported from that account.

Choose the OwnerRez account that manages the properties you want to connect. The sign-in and authorization screens are provided by OwnerRez and may change.

Step 3 / 7

Connect the account that controls your locks

You connect an account once, then assign its locks to your properties. Choose your connection below.

Step 4 / 7

Match each property to its doors

Check the actual door names before you continue. One property can have more than one lock.

1. After connecting, review the imported properties and discovered locks.
2. Confirm the correct lock for each property. Check any suggested match instead of relying on the name alone.
3. Attach every door that should receive guest codes. Use Add another lock account if another property uses a different account.
4. Review the lock automation settings, then select Continue with your configured properties.

No locks listed? Confirm the lock is set up in the app and account you connected. A connection can finish before device discovery does.

Step 5 / 7

Review pricing and start your trial

Check your selected devices and billing period before completing checkout.

1. Review the current device pricing on Start Your Free Trial. Pricing is per connected device.
2. Select the trial button to continue to Stripe, then review the checkout total and enter your payment details.
3. Complete checkout and return to GuestsKey. Open your dashboard when setup finishes.

A payment card is required. The device trial lasts 14 days; cancel before it ends to avoid subscription charges. If annual billing is offered, review any SMS pack charge shown at checkout.

Step 6 / 7

Check the property’s automation

The dashboard is where you confirm how this property handles guest access.

1. Open the property, then its Automation tab. Check Guest Automation is enabled for the doors you mapped.
2. Choose a supported code method and review activation and expiry windows in the property’s timezone. Save any changes.
3. Review guest notifications separately in Settings. Connecting a lock does not mean every messaging option is enabled.

Adding properties later? The v2 Add properties wizard uses Properties → Access → Review. Existing accounts do not need to repeat signup or start another trial.

Step 7 / 7

Verify your first stay

Before a real guest arrives, make sure the booking, lock and access window agree.

1. Find an upcoming booking on the dashboard. Check its property, check-in and checkout dates, and code status.
2. Open the booking to review the code details for every assigned door. Resolve any pending or failed state before relying on the code.
3. Use a test booking with an active access window to try the code at the physical door. A future scheduled code should not work early.
4. Preview the guest portal and confirm what the guest will see. If notifications are enabled, check their configured delivery timing.

If a code or device needs attention, use Help or contact support before check-in. A successful account connection alone is not a completed door test.